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Videos

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Jay Baer - Official Trailer

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Time is Money: How to Exceed Customers’ Need for Speed

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Embrace Complaints and Boost Your Business

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Ignite a Word of Mouth Wave: Stand Out and Create Customer Conversations

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Why Baseball’s Pitch Clock Proves This is The Time to Win

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Now “Time is Money” is Actually True!

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

How Amtrak Got it Wrong By Being Hilariously Slow

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Why Too Much Speed Reduces Trust

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

What is Your Customers’ Perfect Amount of Elapsed Time?

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

How to Delight Customers by “Answering Before They Ask”

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Which is the Most Patient Generation of Customers? (you’ll probably guess wrong)

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

How The Cheesecake Factory Thrives by Meeting Customer Expectations

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

How to Win Customers by Closing the Uncertainty Gap

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

How Pet Supplier Chewy.com Wins with Empathy

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

How to Win the Benefit of the Doubt For Your Business

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

The "Uncertainty Gap" and How We Survived Before Uber and Lyft

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

How to Win in This Era of "Empathy Deficit"

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Why Winning in Business is Now a Contest of Managing Expectations

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

How Delta Blew Me Away with Their Customer Experience

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Why You're Not Communicating Enough to Customers

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Keynote Overview

Why You Need to Think Small to Win Customers' Hearts